Refund & Exchange

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Order Cancellation:

If you decide to cancel your order within 24 hours of purchase, we provide a full refund. Please submit an order cancellation request here once you've made your decision.
For orders cancelled after 24 hours of purchase but prior to shipment, we offer a partial refund after deducting a 15% cancellation fee.
Unfortunately, we are unable to accept order cancellation requests for shipped orders.
Clearance Activities Products:

Clearance products are non-returnable and non-exchangeable. Please consider your purchase carefully.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To begin your return, you can contact us at service@thatlilshop.com If your return is accepted, our customer service will give instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at service@thatlilshop.com

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.